A curated guide to help you feel informed and at ease before your appointment.
Studio & Experience
Where is Alviée located?
Alviée is a private atelier located in Kileleshwa, Nairobi. The exact address is shared upon booking confirmation to maintain a calm and private client experience.
How do I book an appointment?
Appointments can be booked directly through our online booking page. Simply select your desired service and available time to reserve your visit.
If you require assistance with your booking, you are welcome to reach out and we will gladly help guide you through the process.
What should I expect during my appointment?
Every appointment is designed as a private one-on-one experience.
We begin with a brief consultation to understand your preferences, natural features, and desired outcome. From there, your service is thoughtfully customized through precise mapping and careful application to create a result that feels refined, balanced, and uniquely suited to you.
How early should I arrive?
Please plan to arrive about 20 minutes before your appointment.
Arrivals more than 20 minutes late may need to be rescheduled in order to avoid disrupting subsequent appointments.
Can I bring someone with me to my appointment?
To preserve the calm and focused nature of the atelier, appointments are reserved exclusively for the client receiving the service.
Is parking available?
Yes. Alviée is located on the 4th floor walk-up of a private residential building. Kindly remain mindful in common areas and respectful of neighbors when arriving.
Lash Appointments
How do I choose the right lash set?
If you are unsure which set to choose, select the option that feels closest to your desired look.
During your consultation, we assess your eye shape, natural lashes, and preferences to recommend the most suitable approach for you.
What is the difference between Classic, Hybrid, and Volume lashes?
These terms refer to lash volumes, or the way extensions are applied.
Classic is the most natural option, with one extension applied to one natural lash for soft length and definition.
Hybrid blends classic and volume techniques, creating a look with both texture and fullness.
Volume is the fullest option, where multiple ultra-fine extensions are fanned and applied to each natural lash for dramatic density.
We recommend reading this article to better understand lash volume, styles, and texture: The Art of Lash Extensions.
Do lash extensions damage natural lashes?
When applied correctly and cared for properly, lash extensions do not damage natural lashes.
At Alviée, extensions are selected and applied in a way that respects the strength, condition, and growth cycle of your natural lashes.
For a deeper explanation on lash health and longevity, read our guide here.
How long does a lash appointment take?
Full sets typically take 90–150 minutes.
This includes your consultation, lash mapping, and the careful individual application of extensions.
How long do lash extensions last?
With proper care, lash extensions typically last four to six weeks, following your natural lash cycle.
For the best retention and a fuller appearance between appointments, regular maintenance is recommended.
How often should I book a refill?
Refills are generally recommended every 2–3 weeks to preserve balance, structure, and overall fullness as natural lashes shed.
Do you work over lashes applied by another artist?
To maintain consistency in technique, product compatibility, and overall finish, Alviée performs refills only on lashes applied within our studio.
If you currently have extensions from another artist, we recommend a professional removal before applying a new set.
Do you offer lash removal?
Yes. Professional lash removal is available as an optional service.
Removal is performed gently using professional products to help protect the health of your natural lashes.
Can I get lash extensions if I have sensitive eyes?
Many clients with sensitive eyes can still enjoy lash extensions.
We use premium, hypoallergenic products, and we encourage you to disclose any allergies, medications, or sensitivities before your appointment so the service can be approached with appropriate care.
